Privacy policy

What this policy covers

This policy covers the website at logicalgamer.com. Our other services (TeamSpeak, Fluxer, Matrix, the AMP client panel, webmail and the Static bot) are separate and handle data on their own terms. Static has its own privacy policy.

The contact form

When you send a message, we receive:

• your name, email address, the topic you picked and your message
• your IP address

Your message is emailed to our own inbox, with your IP address included so we can deal with abuse. We use it only to reply to you and handle your request. We keep it in our inbox for as long as we need it, and you can ask us to delete it at any time.

To stop spam, the form limits how many messages can be sent from one IP address. Those counts are held in memory on our server for about an hour and are never written to disk.

Spam protection by Cloudflare

The contact page and the Ask Static chat use Cloudflare Turnstile to check that you're a person, not a bot. Turnstile runs in your browser and sends information about your browser and device to Cloudflare to make that check. Cloudflare describes what it collects in its Turnstile privacy addendum. Turnstile only loads on the contact, login and donate pages, and when you open the Ask Static chat. Passing it in the chat gives you a 30-minute chat pass that stays in your browser tab (it isn't a cookie).

Client login

Clients can log in on this site with their client panel (AMP) username and password. We send them straight to our AMP panel to check, and never store your password. When you're logged in, the site keeps one encrypted cookie holding your username and your AMP session, so it can show your servers. It's deleted when you log out, and expires after 8 hours at most. Logins are rate limited, using counts kept in memory for about an hour. When you use your account page to start, stop, restart, sleep or update a server, send a console command, kick or ban a player, change its settings or schedules, cancel a running task, take, keep, restore or delete a backup, install or remove a mod, or upload, edit, download, rename, move, copy, delete or restore its files, our server log records your username, the server and what you did (for settings, which ones changed, not their values; for files, their names, not their contents; for players, their in-game name), so we can help if something goes wrong. When you change your password, email or two-factor sign-in, it goes straight to AMP; we only log that it was changed. The two-factor setup key and QR code are made for you on the spot and never stored. Your servers' status, players, ports, settings, analytics, files and console output pass straight between you and AMP and aren't stored by this site. If you turn on crash alerts, the Discord webhook address you give is saved in your server's schedule in AMP and used only to post those alerts; this site never shows it back in full.

If you tick Keep me signed in on this device, a second encrypted cookie holds AMP's own "remember me" token for 30 days, so you're signed back in when the first one runs out. Logging out deletes it. A third encrypted cookie remembers which accounts have logged in on that browser, for a year. When someone logs in to your account from a browser that isn't on that list, we email the address on your account to say so, with the time, the kind of browser and the internet address it came from. That email isn't stored by us. Your Settings page has a Download my data button with everything this site knows about you, and a Delete my profile button.

Your profile on this site is kept in one file on our web server, under your username: the display name, avatar, Discord username and time zone you choose, your email choices, which servers you pin, a copy of your account's email address (to send the alerts you've asked for), and a list of your logins and actions from the last 90 days, which only you can see. A server’s nickname, notes and public page are kept with the server (one file per server), and everyone with access to that server sees and can change them. If you turn on crash alerts for a server, the client panel is set to call a private link on this site when it crashes, and we tell you. Alerts go by email, or, if you've linked Discord or Fluxer and chosen it, as a direct message from Static: we pass Static your linked account's ID and the message, nothing else, and it isn't kept. When you send the contact form while logged in, your account name and Discord username are added to the message. Linked accounts store your Discord/Fluxer ID and username; logging in with them keeps the client panel's sign-in token, sealed, in your profile. Delete my profile in Settings removes all of it. If you turn on a public page for one of your servers, everyone can see what you put on it (the title, community name, description and invite links you choose) plus the server's game, artwork, address and whether it's online; your username and account details aren't shown. If you also choose to list it, the same details show under Community servers on our Servers page, and its status badge shows the name, game and whether it's online. A banner picture you upload is kept as a resized copy, without location or camera details. Turning the page off deletes it and its banner. If we turn a page off or take it off the list, we keep a note against the server of what we did, why, and who did it.

When you open the client panel from your account page, the site asks AMP for a one-time login for you and sends you to AMP with it, so you don't have to log in twice. From then on AMP keeps its own login in your browser.

Payments

The Donate page and your account page take donations and server payments, one time or monthly, through Stripe or PayPal. Paying by card sends you to Stripe's own payment page; PayPal's buttons and card form run on our page, but they're PayPal's own. Either way, what you type in goes to Stripe or PayPal, never to our server, so we never see your card details. Each handles the payment under its own privacy policy (Stripe's, PayPal's), may set its own cookies while you pay, and shares your name, email address and the amount with us, along with any server you pick, so we can see who a payment is from. If you're logged in, we give Stripe your email address so you don't have to type it. Server payments made from your account page also include your username. We keep those records for our own accounts. If you're logged in when you start a monthly payment, it's linked to your account: your profile keeps its Stripe or PayPal ID, amount, server and status so you can see and cancel it, and Stripe or PayPal tells us when each month's payment goes through, fails or is cancelled (we add that to your activity, and tell you if a payment fails).

Server logs

Like almost every website, our servers keep standard access logs: your IP address, the page you requested, the time, and your browser's name and version. We use them only to keep the site secure and fix problems. They're kept for a short time and then deleted automatically.

Visitor stats

To see which pages people use, the site counts visits with Rybbit, which we run on our own server, so the numbers aren't shared with anyone. It records the page you're on, the page that sent you here, links you click that leave the site, your browser, device type and screen size, and your rough location (country, region and city), which it works out from your IP address. It doesn't set cookies. To tell visits apart it uses a one-way code made from your IP address and browser, which can't be turned back into either, and it doesn't know your name or account. Static's web panel at static.logicalgamer.com uses the same stats.

YouTube

The home page shows thumbnails of our latest videos. Those images load from YouTube's servers, so Google receives your IP address and browser details when they appear. Videos open on YouTube itself, where Google's privacy policy applies. Nothing from YouTube is embedded or played on this site.

Everything else

• The only cookies this site sets are the client login cookies described above, and only when you log in. Linking or logging in with Discord or Fluxer also uses a short-lived cookie for up to 10 minutes, to check that the reply really comes from the login you started.
• Fonts and images are served from our own server, not a third party.
• Service status comes from our own monitoring. Your browser only talks to logicalgamer.com to get it.
• The Ask Static chat sends what you type to Static, our AI, which runs on our own hardware, to answer it. The website doesn't store your messages, and the conversation itself is kept only in your browser tab until you close it. Static never receives your IP address, only an anonymous ID used for rate limits and forgotten within an hour. Each question and the start of its answer go into Static's system logs, which are deleted automatically within a few weeks. Details are in Static's privacy policy.
• The connection check only runs when you press its button. It sends 21 empty requests from your browser to ping.logicalgamer.com, our own server, to time the round trip. Nothing about you is sent, those requests aren't logged, and your results stay in your browser.
• We don't sell, rent or share your information with anyone.

Your choices

You can ask us what we hold about you, or ask us to delete it. Send a request through the contact form and pick "Something else".

Our terms

How you can use the site, your client account and our servers is covered by our terms of service.

Changes

If we change how the site handles your information, we'll update this page and the date at the top.